01
We read it, not a bot
A real person on the right desk — buying, selling, freight, or recycling — picks up your request.
Contact Us
Let's keep totes in the loop.
Buying, selling, recycling, or shipping IBC totes — start with the form and we'll route your request to the right desk. We reply within one business day.
Request a Quote
Send us a message
This is the fastest way to reach us. Every field marked with a * is required.
Our Yard & Office
EcoIBC USA LLC7000 Burleson Rd
Austin, TX 78744
United States
Visits and pickups by appointment — send the form first so we can have your order staged.
Email Us
General & support:
hello@ecoibcusa.com
Sales & quotes:
sales@ecoibcusa.com
We're an email-first company — no phone lines, no hold music. You'll always talk to a real person by email.
Hours of Operation
| Monday – Friday | 7:00 AM – 6:00 PM CT |
| Saturday | 8:00 AM – 2:00 PM CT |
| Sunday | Closed |
All times Central. Quotes submitted after hours are answered the next business day.
Prefer to explore first?
Jump straight to what you need:
What To Expect
From your message to a truck at your dock.
No phone tree, no ticket queue that goes quiet. Here's exactly what happens after you hit send.
02
A reply within a day
You hear back within one business day. After-hours messages are answered the next business morning, Central time.
03
A real quote
Grade, freight, and all-in numbers — nothing hidden. If we need more detail to price it right, we ask.
04
We schedule freight
Once you approve, we book inbound or outbound freight to any ZIP in the lower 48 and stage your order.
How To Prepare Your Request
The details that get you a same-day quote.
The more of these you include up front, the faster and more accurate your quote. Don't have everything? Send what you have — we'll fill the gaps in one email rather than a dozen.
- Quantity — how many totes, by the pallet or truckload.
- Prior contents — what the totes held (critical for grading and food-safe routing).
- Condition & grade — or the grade you need if you're buying.
- Size — 275, 330, or other; see sizes & specs if unsure.
- Your ZIP code — freight is priced by lane, so this drives the number.
- Timeline — when you need delivery or want empties picked up.
Buying vs. selling — one form, two paths
Selling empties? Lead with quantity, prior contents, and ZIP. We'll quote cash and a pickup date.
Buying totes? Lead with the grade, size, quantity, and delivery ZIP. We'll match graded stock and quote all-in.
Service Area
Based in Austin, working all 50 states.
Our yard and office sit at 7000 Burleson Rd in Austin, TX — but the loop runs nationwide. Through our LTL and full-truckload freight network we buy, sell, and haul totes to any ZIP in the lower 48, and we coordinate recovery routes across regions to keep empties moving back into service.
Local to Central Texas? Pickups and visits are by appointment — send the form first so we can stage your order. Planning a volume move? See transport & logistics.
Why Email-First
No phone line — and that's on purpose.
We don't run a phone bank, and you won't find a number to call. Totes are quoted on details — quantity, prior contents, grade, size, and ZIP — and those are far easier to get right in writing than shouted over hold music.
Email gives you a paper trail for grades and freight, and gives us the specifics to price accurately the first time. You'll always reach a real person at hello@ecoibcusa.com — just never a robot, and never a queue.
Contact FAQ
Before you reach out.
How fast will I hear back?
Within one business day. Messages sent after hours or on weekends are answered the next business morning, Central time.
Is there a phone number?
No — we're email-first by design. Quotes depend on written details (quantity, prior contents, grade, size, ZIP), so email is faster and more accurate, and you always get a real person, never a queue. Reach us at hello@ecoibcusa.com or sales@ecoibcusa.com.
Do you serve my state?
Yes. We buy, sell, and haul totes to any ZIP in all 50 states through our freight network. Just include your ZIP so we can price the lane.
Can I visit the yard or pick up in person?
Yes, by appointment. Send the form first so we can stage your order before you arrive at 7000 Burleson Rd, Austin, TX.
What should I include to get a quote fast?
Quantity, prior contents, condition or the grade you need, tote size, your ZIP code, and your timeline. Missing a detail? Send what you have — we'll ask once, not ten times.
Reduce · Reuse · Recycle
One form. One business day.
However you reach us, expect a real, useful reply — fast.
